Rochester, New York
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At a glance
At Quest, we’re continually investing in new services to bring speed, clarity, and ease to our patients. As a specialized professional, you’ll obtain medical information directly from patients. This can range from conducting a personal history interview over the phone, to collecting samples or providing on-site health coaching. Your role is integral to our organization, as you are essential in helping individuals make life decisions quickly and confidently.
“Working at Quest gives me the flexibility that I need to maintain a great work/home life balance. I can create my own schedule and define my own territory, working independently but still feeling very much like a team player. The support that I have received over the past 14 years has been fantastic and has made my work experience very enjoyable.”
- Kenneth (Ken) Hogue, Mobile Examiner Representative
Success profile
What makes a successful candidate? See if you have what it takes.
- Adaptable
- Communicator
- Flexible
- Independent
- Organized
- Responsible
Job Details
Category Per Diem and On Call Location Rochester, New York Job function Operations Job family Per Diem Examiner
Shift Day Employee type On Call Work mode Remote
Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor,instructorand resource person for new employees who have completed the required phlebotomy training program.
Pay Range: $13.97 - $26.71 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered.
Benefits Information:Quest Diagnostics provides employees the opportunity to invest in the future through a 401(k) Plan with eligibility for all employees after one month, and after one year, a fully vested company match up to 5% of pay.
- Ensures all specimens are collected accurately and on time.
- Collects specimens according to established procedures.
- Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre- employment drug screenings and other Quest Diagnosticsservices.
- Responsible for completing application packets and other paperwork accurately.
- Label,centrifugeand split specimens as required by test order.
- Upload and complete cases in portal within 24hrson weekdays and within 48hrson weekends.
- Package specimens for transport and ship to lab indicated on work orders.
- Responsible for the safe and timely transporting of specimens, supplies,equipmentand materials to the appropriate destination.
- Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management.
- Submits original paperwork to destination.
- Provides customer service to clients.
- Follows current Examiner’s Manual.
- Reads, understands and complies with departmental policies, protocols and procedures: (i.e.Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
- Maintains all appropriate Phlebotomy logs.
- Maintains error rate of no more than 3%.
- Confirms exams withclientsday before appointment and status the case at time ofconfirmation.
- Correct non-applicant errors within a24 hourtimeframe.
- Submits accurate time and travel logs as directed by management and on time.
- Submits accurate expense forms, if applicable, on the required day.
- Properly clock in and out for work assignments.
- Provides travel logs when applicable.
- Demonstrates organizational commitment.
- Adheres to departmental and company code of grooming and dress code and lab coat policies,appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances.
- Wear companyissued identification badge at all timesduring work assignments.
- Reports on time to work, following attendance guidelines.
- Answers the telephone in a friendly and helpful manner, by incorporating the company name,self-identificationand a helpful statement.
- Communicates appropriately with customers, agents, applicants,coworkersand the general public.
- Communicates all unresolved problems immediately to the appropriate Manager or Supervisor.
- Remains polite and courteousat all times.
- Additional responsibilities required of Mobile Examiner.
- Ensures facilities or work areas are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled.
- Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stockssuppliesas needed.
- Provide supply orders as specified by Branch Manager.
- Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP’s, advising Manager or Supervisor of any issues or problems as they arise.
- Performs other department-related clerical duties when assigned.
- Answersphone and dispatch calls when assigned.
- Participates on teams and special projects when asked.
- Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines.
- With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees providing support for department protocols,practicesand procedures.
- Assist with distribution of technical information and communications to the work group.
- Flexible travel (up to25 mileradius) and flexible work hours. Maintain dates of availability and dates unavailable inExamview.
- All other duties as assigned, within scope of the position.
- Required use of company i-pad or specified electronic device.
QUALIFICATIONS
Required WorkExperience:
- Minimum 100 documented successful blood draws required.
- Minimum one-year phlebotomy experience. Experience with pediatric and geriatric patients is a plus.
Preferred Work Experience:
Prefer urine or hair follicle collection and EKG experience.
Physical and Mental Requirements:
- Sitting for periods of time
- Standing while performing work
- Driving to and from work assignments
- Lifting no more than 40 pounds.
- Ability to multitask
- Must be flexible and available based on staffingrequirements;weekends, holidays and overtime. May be required to work occasional on-call duties weekends,eveningsand early AM.
- Must have a valid driver license and clean driving record with access to dependable/insured transportation
Knowledge:
N/A
Skills:
- Excellent interpersonal and communication skills
- Demonstrates good organization, communication, and interpersonal skills;is able tomanage concerns of patients and employees in a professional manner.
- Basic computer skills in Microsoft office with the ability to learn new software.
- Must be able to make decisions based on established procedures and exercise good judgment. Seek supervisor guidance when appropriate.
- Ability to work in a rapidly changing environment.
EDUCATION
High School Diploma or Equivalent
LICENSECERTIFICATIONS
Phlebotomy or Medical Assistant certification
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn more
Benefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Paid health time
Non-exempt employees scheduled to work at least 20 hours a week accrue time off that may be used for vacation, personal needs, and health-related absences. Non-exempt employees scheduled to work less than 20 hours a week accrue Health Time only.
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Spring Health
Spring Health provides resources/guidance on a variety of topics: Legal, financial, mental health, emotional well-being, parenting, caregiving, work-life, etc.
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Recognition Quest
A Quest program that allows you to send notes of appreciation as well as receive points-based recognition which can be redeemed for merchandise and gift cards.
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401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
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Training opportunities
Management support and training to develop your skills.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.